Solicitors’ firms working in this accident claim service will:

Communicate in plain English

Act only within their level of expertise

Make home or hospital visits as required

Act only in the best interests of clients

Act with honesty and integrity at all times

Communicate regularly and clearly with clients

Be courteous and responsive to all individuals and institutions

Be caring and sensitive towards clients who have suffered illness or injury

Remain up to date with legal issues affecting accident and personal injury claims

Allow clients the assistance of a trusted friend, relative or advocate if wished at meetings

Take account of, and seek to overcome, visual or hearing difficulties in communicating with clients